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Monday, 18 June 2018

Samaritans Free To Call Service







U105 PRESENTER Carolyn Stewart has opened a new 
Operations Room in the Bangor and North Down Branch 
of Samaritans.
Samaritans has had a presence in Bangor for over 40 years 
and the building at 92 Dufferin Avenue has recently 
undergone substantial refurbishment to the hub of 
where volunteers take their calls on the
telephone, by text, email and face to face.
In opening the refurbishment Carolyn said, 
“I am delighted to have been asked to open this 
new refurbished Operations Room at Bangor and North 
Down Samaritans.  Everyone struggles at some
point, or feels overwhelmed by what’s happening in 
their lives and it can be difficult to talk, even to people 
you feel close to.
“Therefore it’s good to know that Samaritans volunteers 
are here to listen, round the clock, every day of the year, 
to help people work through their problems.”
Director of Samaritans Bangor, Deirdre Walsh, took the 
opportunity to announce Samaritans Free to Call 
service, 116 123 which was launched on September 22. 
She stated, “Already, in the one week since Freecall was 
launched, calls to our branches have increased
substantially and this illustrates the extent to which 
cost is a constraint to vulnerable people facing financial 
and other hardships.
“Those people can now reach us even when they 
can’t afford the cost of a call or have run out of minutes 
or credit on their phone and the call won’t appear on 
a phone bill.
“This is a huge step forward in ensuring that anyone 
struggling can access our services. And that is why these 
refurbishments are so important to us. It is important 
that our 58 volunteers have appropriate
and up-to-date premises, facilities and equipment 
to allow us to support our callers and also to help us to 
attract and retain new volunteers so that 
we can reach an even greater number of people.”
Deirdre thanked North Down Cycling Club for their 
generous donation which contributed substantially to 
the cost of the refurbishment and she
also thanked the 60 volunteers in the Bangor and 
North Down branch for their commitment to 
supporting those in need of emotional support
and who between them answered close to 
17,000 calls in 2014.
Samaritans is available round the clock, every single 
day of the year. It provides a safe place for anyone 
struggling to cope, whoever they are, however they 
are feeling and whatever life has done to them.
Please call 116 123, email jo@samaritans.org, 
text 07725 90 90 90
or visit www.samaritans.org to find details of the 
nearest branch.

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